Contacting Customer Support: Email vs. Phone

Beyond simply knowing support exists, worth understanding which contact method fits your specific type of question.

When email is generally the better route

For refund requests, order documentation, or anything you want a written record of, email generally provides a paper trail worth having, especially for guarantee-window-related requests.

When phone contact may be more efficient

For urgent order issues or quick clarifying questions, phone contact — if available — may resolve things faster than waiting for an email response, though confirm any verbal answer in writing afterward for your own records.